The Gap

There is a little-known gap that exists between E&O policies and Cyber liability policies, which in our opinion is a worthwhile talking about.  

E&O Insurance policies trigger coverage for various situations but almost all of them exclude 3rd party funds lost via wire transfer.

Now here is the gap situation… a bad actor contacts the real estate agent masquerading as the title person, closing attorney or someone else involved in the closing, and shares funding instructions for the wire transfer via email, text or voice. The real estate agent forwards these fraudulent funding instructions to their client who compiles with them and now that money is gone. The client sues the real estate agent for instructing them to send their money to the wrong place.  E&O does not coverage it because it is lost funds via wire transfer and cyber does not coverage it because there is no cyber breach of the insureds computer systems that lead to the lost.   

Cyber Liability policies trigger 3rd party liability coverage based on the presence of a cyber breach event that allows bad actors to gain access to valuable information to harm a client of yours. The most common version of this is the famous and all too popular wire transfer fraud email / telephone scam where closing information is stolen and “last minute” instructions to direct funds to a false bank account are emailed to your client as if the email is coming from their real estate agent. If the money is lost this situation is covered in many cyber liability policies.

This exact gap is NOW covered by PBI Group’s policy. If you are interested in a quote contact us today.  

Wire Fraud Situation: Seller is the Victim

Interesting twist on a Wire Fraud situation… this time the seller’s money does not reach the intended location after the closing is complete due to a cyber breach at the real estate agency or title company. This is a little different than normal because most of the situations we’ve seen are where the buyers money is stolen leading up to closing. This time the closing went off without incident but the bad actors tricked the title company into wiring the proceeds of the sale to the wrong sellers bank account.

New Way at Access a Data Breach Coach

When a cyber incident hits your real estate agency you need to move quickly to help reduce the damage caused by the bad actor. The 1st step is always to contact a Data Breach Coach for your cyber liability insurance policy. There are 2 ways to do this for active PBI Group cyber liability clients who have the Chubb/ACE policy.

#1) The 24/7 telephone number:  1 (844) 739-7754 which goes to a staffed call center of cyber reporting specialist.


#2) Chubb’s new Cyber Alert mobile application which gives you 1 button access to a cyber reporting specialist who calls you back immediately and captures your information about the incident and begins to marshal the resources to assist.

Both approaches get you to the same Data Beach coach team to provide guidance and help but from our experience, it is faster to use the Cyber Alert app for more immediate contact.  Don’t wait if you think you have a cyber incident happening, make contact now.

Links to app download from the stores: AppleAndriod